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Effective Email Commerce to Increase your Business

Productive marketing communications is a key element for a business owner to expand their reach into the marketplace. There are many mediums that marketers can use to inform customers, prospective customers of new products, services, and discounts available to them. In this blog post, I will be discussing email.

Email is a cost-effective way for business to get their message out to their audience. Before the advent of the internet and email, businesses used direct mail to reach their customers and many still use this costly method. Email used is to find new customers, maintain an interest from existing customers, and introduce new offerings.

Direct mail marketing first made an appearance 1681 in the American colonies by the founder of Pennsylvania William Penn. Penn published a flyer which stimulated many northern Europeans to settle in Penn’s Woods.

Just like any other type of media advertising email should follow the same format for results.
Headline
Must touch people that read it. (30% Read)
Short & Cleaver / Affect Emotions (laugh, angry, curious, think)

Subhead
Use to break up your copy to make it more interesting

Body (Copy)

Follow the headline – create visual continuity

Compelling, persuasive, clear, precise
Two strong points, two columns, justify
Serif Typeface …. easy to read

Image (Visual) (70% Look)
Photo, Drawing, Graphic
Draws attention to the ad
I/2 your ad when possible
People relate to realistic photographs

Call to Action
———————————————
$5.00 off any purchase of
$25.00 or more
Offer Expires on August 15, 2020
———————————————
Contact Information
Address, Phone #, Website, Logo
Offer  Placement

Before sending emails you need to create a list of email addresses that should be segmented by groups. Your core customers are your primary audience, by keeping them informed you create loyalty and increase sales. The next segment is your target market, these are prospects you want to raise awareness and engage them into becoming customers. Most platforms give you feedback as to which emails have not been opened. If you continue to send them emails they will consider your communications as junk mail and you will alienate them. You could follow-up and send them a personal email asking why they did not read your emails.

As I have stated in previous posts I prefer to discuss products that I’m familiar with using. At this time at Keystone Business Brokers, we are implementing an email program to reach out to clients and prospects. There are at least 20 email platforms with varying features and for our specific use we are reviewing several providers and we expect to be operational within the next two weeks. If you would like to receive our emails with our current listings of businesses available please send your email address to nick@kbizbrokers.com

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Now is the Time to Implement Web Conferencing

Now is the Time to Implement Web Conferencing

With the recent spike in COVID-19, the states are regressing into the stricter quarantine. Business owners need to adapt to the so-called new normal by adopting and using the technology available. Communication with stakeholders which include employees, customers, and suppliers is imperative.

Web conferencing offers the ability for internal teams to work together and discuss strategy face-to-face in real-time regardless of their locations. Businesses no longer have to be encumbered by different geographical locations necessitating travel time and expenses. Web conferencing can best be described as an online tool for parties from varied locations to collaborate. The cloud-based software can be used for mass communications reaching large audiences by using the platforms hosting features such as webinars (seminars) and webcasts (broadcasts).

If you’re new to web conferencing I suggest you consider starting with either Zoom or Microsoft Teams. Zoom is very popular at this time and I just installed it on both my iMac and Chromebook. Most businesses use the Microsoft Office suite (MS 365) may find MS Teams compatible with your software making the learning curve easier.

Zoom Meetings (zoom.com) (descriptions from Zoom website)
Some of the most exciting features of Zoom meetings include:

Easy adoption with WebRTC technology
Join from anywhere on any device
Access robust security solutions throughout
Built-in tools for screen sharing
HD video and audio calls
Support for up to 1,000 video participants and 49 videos
Meet securely with role-based user permissions
Streamlined calendaring services with Outlook and Google
Built-in recording and transcripts
Team chat both for groups and one-on-one messaging
Access to extra features like webinars, chat, and phone

Microsoft Teams (teams.microsoft.com) (descriptions from Microsoft website)
Work remotely and securely with online meetings.

Online meetings

Host audio, video, and web conferences with anyone. Get features such as scheduling assistance, meeting note-taking, screen sharing, meeting recording, and instant messaging.
Link: https://www.microsoft.com/en-us/microsoft-365/business-insights-ideas/resources/6-ways-to-make-virtual-meetings-more-efficient.

Live events

Hold any meeting live—large meetings, webinars, company-wide events, and presentations with up to 10,000 attendees inside or outside your organization—with Teams live events.

Live events link: https://www.microsoft.com/en-us/microsoft-365/live-on-demand-event-solutions

Large meetings link: https://www.microsoft.com/en-us/microsoft-365/business-insights-ideas/resources/are-you-ready-to-host-large-scale-virtual-presentations

Audio conferencing

Let people join meetings on the go with a global dial-in number or contact each other directly. All they need is a mobile device and Teams.

Plans and pricing link: https://www.microsoft.com/en-us/microsoft-365/microsoft-teams/online-meeting#customerstoryregion2

Meeting devices

Start Teams meetings with one-touch join on Microsoft Teams Rooms devices from our certified partners Logitech, Xrestron, Polycom, Lenovo, HP, Yealink.

Devices link: https://www.microsoft.com/en-us/microsoft-365/microsoft-teams/across-devices

If you have any questions or comments about this post please send me an email at nick@kbizbrokers.com

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Revolutionizing Entrepreneurial Technology in the Cloud

Revolutionizing Entrepreneurial Technology in the Cloud

The current pandemic has accelerated the transition of small businesses to online cloud computing. Microsoft reported that due to the surge in usage of their cloud service that they have focused their efforts on meeting the demand. Other software producers are emphasizing publishing cloud-based programs which they believe to be the future of technology.

There are many benefits to cloud computing. Cloud-based servers, storage, and software can be accessed from any computer or mobile device. Your team can collaborate from their devices at various locations.

Salesforce.com a cloud service provider of customer resource management (CRM) software lists 12 advantages of cloud computing.

1. Cost Savings: Easy access to your data will save time and money. It’s a pay-as-you-go system, paying for only the services and storage you use. These factors lower costs and increase ROI.

2. Security: Users have said that the powerful encryption used by cloud services makes it very difficult for hackers to access.

3. Flexibility: Cloud services can quickly meet the demands of your business without spending money on expensive and complex updates to your computer system.

4. Mobility: Staff, freelancers, and customers can access information from various locations which are updated immediately.

5. Insight: Data is money, cloud-based storage offers analytics helping you to produce customized reports thus allowing you to create strategic plans.

6. Increased Collaboration: Team members can view information and work jointly on projects.

7. Quality Control: Single format for documents and single location storage. Data will be consistent with explicit details of corrections and amendments.

8. Disaster Recovery: “Cloud-based servers provide quick data recovery for all kinds of emergency scenarios.”

9. Loss Prevention: Data on PCs can be permanently lost through malfunctions, aging hardware, errors, or theft of a laptop.

10. Automatic Software Updates: No need to take time to update software patches or to pay for the new version. Cloud storage is safe and easily accessible.

11. Competitive Edge: “A Verizon study showed that 77% of businesses feel that cloud technology gives them a competitive advantage.”

12. Sustainability: Cuts town on paper waste, improved energy efficiency due to a reduction in commuting.

If you’re planning to transition to the cloud you should do it incrementally and I suggest you start with Microsoft Cloud 368. This is a compressive package offering all the basic programs. It’s estimated that over 90% of businesses use MS office software making the transformation easy.

Microsoft 365 is the productivity cloud that brings together best-in-class Office apps with powerful cloud services, device management, and advanced security.
The MS 365 package includes all of the following Cloud versions of the MS Office suite.

Word, a full-featured writing tool including spell and grammar check.

Excel, a spreadsheet program that is used for data storage, organizing, and extrapolating data.

Powerpoint, designed to create electronic presentations consisting of a series of separate pages or slides.

OneNote is a program for free-form information gathering and multi-user collaboration. It gathers users’ notes, drawings, screen clippings, and audio commentaries.

OneDrive is a file hosting service and synchronization service.

Outlook is a personal information manager web app from Microsoft consisting of webmail, calendar, contacts, and tasks services.

Teams, allow you to access, share, and edit Word docs, PowerPoint, and Excel files in real-time.

While researching the information for this blog post I signed-up for this suite of office software and I will be using it to interact with my colleagues.

If you have any questions or comments about this post please send me an email at

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Unlock the Advantages of Cloud Computing for Small Business

Unlock the Advantages of Cloud Computing for Small Business

Before I go any further I want to say that I’m not an IT professional.  My background is in sales, marketing, and supply chain management, but my point of view on this topic is as a user of the software.

We have all experienced the evolution of computer technology during the past several decades. My first computer in the 1980s was a Zenith, the operating system was DOS 3.1, and there was no hard-drive. This computer was primarily a word processing tool. Next came the various incarnations of Windows and Macs, followed by mobile devices.  During this evolution, these tools have dramatically changed the way we use our business tools.

The newest trend in technology is cloud-based platforms which include storage, online office programs, and communications.  In this segment, I will cover the storage use of the cloud and in future posts, we will discuss office programs and communications.

Cloud Storage
The advantage of using Cloud storage is the economies of scale which spread the cost of equipment, improvements, and maintenance to thousands of subscribers. Cloud storage eliminates the need for expensive high powered computers, servers, and security.

There are many cloud storage providers which you can find on Google. In this post, I will cover the Cloud sources that I have personally used.

Dropbox brings your cloud content and traditional files together with the tools you love—so you can be organized, stay focused, and get in sync with your team. With all your files organized in one central place, you can safely sync them across all your devices and access them anytime, anywhere.

iCloud is an Apple product that offers a free plan and very reasonable pricing for larger storage. The best benefit is that you can have every document on your Mac automatically uploaded to iCloud. All of your files can be accessed from Mac, iPhone, and iPad.

Google Drive (15GB Free) easy storage and accessible from your devices. The big advantage is that you can purchase a Chromebook computer for as low as $300.00 and keep all your files in the cloud. Unfortunately, there is almost no storage on the laptop.

Amazon Drive is free with a Prime membership account. Like the others, it provides storage for your files. There is an unlimited amount of storage for photos. I store several thousand photos on this cloud.

If you have any comments or questions please email me at nick@kbizbrokers.com

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The Cautious Slowly Evolving New Normal by NJ & PA Governors

The Cautious Slowly Evolving New Normal by NJ & PA Governors
We are now in the third month of the Covid-19 quarantine. The State of New Jersey is still in a lockdown mode. Governor Murphy is taking a cautious approach because new jersey has experienced a high rate of infections and deaths due to the coronavirus.

Governor Tom Wolf of Pennsylvania has announced that on June 5, 2020, the commonwealth will relax the quarantine for Southeastern Pennsylvania. He further stated that sixteen counties will go green and red counties will go yellow.

An interesting story I recently viewed on television about Easton PA. Mayor Sal Panto has plans to help local retailers and restaurants. His plan is to close city streets to traffic between 4:00 PM and midnight, Thursday through Sunday. This will allow retailers to display merchandise outside and allow dining at a safe social distance.

Kudos to Mayor Parto for his proactive leadership in supporting the Easton, PA economy. Hopefully, this will be a model for other mayors to follow.

According to NJ.com, Governor Phil Murphy is slowly easing the Covid-19 restrictions in New Jersey. The Governor said he is “taking deliberate incremental steps in reopening the state and avoiding large steps taken together.”

Stores & supermarkets deemed essential, from CVS, Walmart and Costco to ShopRite and Trader Joe’s are open
The essential businesses that remain open — some with limitations — include:
Auto repair shops
Banks and other financial institutions
Bars and restaurants (for drive-through, delivery and takeout only)
Bicycle shops (but only to provide service and repairs)
Convenience stores and grocery stores (any stores that sell food)
Farming equipment stores
Food banks
Gas stations
Gun shops
Hardware stores
Laundromats and dry-cleaning services
Liquor stores
Livestock feed stores
Mail and package delivery stores
Medical supply stores
Microbreweries or brewpubs (for home delivery only)
Mobile phone retail and repair shops
Nurseries and garden centers
Office supply stores and printing shops
Pet stores
Pet groomers, pet daycare providers and pet boarding businesses
Pharmacies and medical marijuana dispensaries
Stores that sell items for religious observance or worship
Stores that sell supplies for young children

In closing, I would like to say that the Delaware Valley will continue to lose businesses. Some business owners have become creative in adapting their business model by offering pick-up and delivery options, while others have become more aggressive with their online presence. Unfortunately, these are survival tactics and slow the rate of hemorrhaging cash. The fixed costs for restaurants and retail stores can not meet the expenses to creditors when a business is not allowed to use the full capacity of its buildings. Contact your city and town officials ask them to implement the Easton model as a possible way of increasing sales volume. It’s time for local officials to step up and help.

Please let us know what innovative ideas you or others have used to stimulate sales during this pandemic. nick@kbizbrokers.com

Be safe, wear your mask, gloves, and wash your hands.

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BUSINESSES SURVIVING COVID-19

BUSINESSES SURVIVING COVID-19

These days there is a plethora of information available on television, the internet, and various news media. Many reporters have adopted curation journalism. This type of reporting requires the correspondent to sift through all the available information, find the relevant facts, and craft it into a thorough accurate message. In this week’s blog post I have reviewed much of the current information obtainable from credible sources to forecast what businesses can expect as this pandemic continues and its aftermath. A CDC spokesperson stated on TV that a vaccine may not be available until 2022 which indicates the economy will be in a state of oscillation for the next couple of years.

One of the businesses that have been dramatically affected by this epidemic is the foodservice industry which I will use as an example for this blog post. Some restaurant owners to keep the cash flowing are offering customers pickup and delivery options. This is not a long term solution, because the sales volume is not sufficient to cover the overhead costs. This tactic is covering some costs, but not producing enough income to pay all expenses and earn a profit. To stay in business, the restauranteurs have to be malleable to the current market forces. They should consider finding smaller locations for cutting expenses or partitioning their existing building and subletting. With a smaller retail space consisting of a kitchen, check out, providing takeout, and offering prepackaged catered meals for home consumption.

The food supply chain is shifting most of its packaging from institutional to the consumer. Since institutional is in bulk containers, and consumer marketing packaging is more expensive expect prices to go up at the supermarkets.

Twitter just announced that employees who are currently working from home can continue to do so after the quarantine is over. There are benefits for the organizations that adopt a work from the home business model. Less office space is required which lowers fixed overhead costs. For employees, there is a restructuring of office hours. In many cases, the employees can accomplish their assignments at their own time and schedules. Many of these workers were employed in downtown locations which have many businesses that depend on their patronage. Just a 20% drop in sales volume can be devastating for these businesses.

As the marketplace changes entrepreneurs must look for opportunities for growth and expansion. As stated previously delivery for restaurants will increase exponentially thus creating a need for companies like GrubHub. Also, the delivery service can be extended for many other businesses such as dry cleaners, retailers, and grocery stores.

In closing, people are creatures of habit, and as time passes the consumer will adjust to the new economy. Lifestyles will change and consumer buying habits will be different. Restaurants will eventually reopen, but they will accommodate fewer patrons due to social distancing. The operating costs will remain the same which will be a problem.

Entrepreneurs will have to look for niches in the marketplace and capitalize on them. My former office-mate, a Khe-Sanh Marine used a phrase that applies to the current situation, “Improvise, Adapt, Overcome.”

Notice: Effective today, 5/15/2020, all future blog posts will be published on the first and fifteenth of the month.

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Post-Production Stage 3 (Editing)

Post-Production Stage 3 (Editing)

In this week’s installment of producing a promotional video, we will go over the techniques of editing the photos, the optional video clips and creating a slideshow promotional video. If you haven’t read the previous posts of this serialized tutorial, please read blog posts dated March 16, 2020, Video Marketing for Small Business, March 22, 2020, Pre-Production and March 29,2020 Production (Shooting Images).

The shooting is complete, and you’ve got some great images. Now the trick is assembling your shots into a coherent message that will bring you more customers. In this segment, we will explain how to take all the hard work you’ve done and mold it into a great promotional slideshow video.

Editing your commercial can seem like a daunting task when you begin. With tons of footage and a simple script, the first step is to organize your clips. If you’re using a removable media based camera, you can copy the files onto your computer, watch each image, and rename the files. Remember to use the shot log as a reference to help speed up the process.

Give the names of the images that represent the shots so that you can find them easily when you’re editing. Also, note the best shots as you review them. You may find that what you thought was your best take during shooting might have a customer looking directly into the lens or a bump in your camera move. Remember to choose the shots that best represent your business or product.

Many commercials have a narrator giving information that re-enforces the visual message that your footage and graphics are conveying. This narration is called a Voice-over or V.O. Whether you’re doing the voice-over yourself, using a local personality, or an online voice-over service, It’s important that the tone of your voice-over matches the commercial. You don’t want a monster truck voice-over on a relaxing spa commercial.

When it comes to choosing music, you’ll need to make sure to secure the rights to whatever you choose. Using popular music in a promotional video without it is illegal and could potentially put you at risk for big trouble, followed by big fines.

Finally, be sure to select music that matches the mood and tone of the spot you’ve created. This becomes even more important if the spot doesn’t contain a voice-over and relies solely on music. Once you’ve got your voice-over and music ready, you can finally start editing the footage.

Typically, you can create the initial cut using your footage, and then add any supporting graphics that you need. Remember that with local commercials, the viewer needs to know where the business is, and how to contact them, so be sure to include information such as the address, phone number, and website in your spot.

Once the footage and graphics are looking good, you can easily create many sound effects on your own. The real trick is balancing the voice over, music and so they don’t interfere with each other. When in doubt, just make sure that the message of the commercial isn’t getting trampled on by guitars and swoosh sounds. So, you’ve got the perfect blend of footage, graphics, and the concept you thought up is now a tangible piece of finished work.

After reading this information you may feel that you don’t have the skills necessary to edit. Do not fret, with modern computer technology there are apps and programs that do the editing for you and give you the recommended editors to make this easy for the non-photographer/videographer.

Starting with editing your images with Photolemur – https://photolemur.com
One-button automatic photo utility for Mac and Windows that perfect your photos using artificial intelligence, smart tech and a bit of magic. Estimated cost $30.00
Youtube: https://youtu.be/4gg2_GL5SDE        Video 59 seconds                                                                                                                                                                                                                                                                                                The online video editor is Animoto – Animoto.com

You can create impressive videos in minutes with this drag-and-drop video maker. No video editing experience necessary. Free trial.
Youtube https://youtu.be/s2Sl4Xb8qzU                    Video 27 seconds

Good luck with this project and if you have any marketing questions, please feel free to contact me at Keystone Business Brokers.
                                                  Nick Santarone, Marketing Director, nick@kbizbrokers.com

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Producing a Promotional Video (Production, Stage Two)

Production Stage 2 (Shooting)
In this week’s installment of producing a promotional video, we will go over the techniques of shooting the photos and the optional video clips. If you haven’t read the previous posts of this serialized tutorial, please read blog posts dated March 16, 2020, Video Marketing for Small Business and March 22, 2020, Pre-Production.

Production Stage 1.
As I stated in a previous post this is a simplified way for an entrepreneur with little or no photographic or video background to create a promotional video. You can use your smart-phone to shoot images and video clips. My first recommendation is that you take a lot of images so that when you start editing you have a very large selection of photos to choose from. Try taking shots from different angles and distances. Today, with digital technology you can take ten images for each picture needed. In the post-production phase, it’s better to have an abundance of images to choose from.

Establishing Shot
The first picture in your photo essay is the establishing shot which is a wide-angle view of the subject that sets the scene. An example would be the front of a retail establishment with distinctive identifying features. For you Seinfeld Show fans you may remember at the beginning of each episode the first image you saw was either the front of the coffee shop or the apartment house where Jerry lived. This told the viewers where the first scene was going to take place.

The body of your offer
Show the products or services that you are offering the prospective customer. Consumers relate to realistic photographs. This is where you will insert a persuasive text which we will cover next week in stage 3. You should have many visuals that will draw and maintain attention.

Closing Shot
This is the last shot in your gallery of photos and should be strong enough to support your comments to close the deal.
When shooting take a variety of pictures wide-angle, medium distance, close-ups, and action shots.

If you have any marketing questions, please feel free to contact me at Keystone Business Brokers.
Nick Santarone, Marketing Director, nick@kbizbrokers.com

Next week’s topic is post-production (Stage 3)

This is a link to a video that was produced for a local restaurant by my advertising students at Penn State University, Abington PA.                           https://vimeo.com/100336918

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Producing a Promotional Video (Pre-Production, Stage One)

The Pre-Production Stage 1
In this week’s installment of creating a promotional video (commercial), I will cover the first of the three steps of video production. This tutorial will take the stages of production using simple tools such as a smart-phone camera and your business computer. The three Stages of Production are 1. Pre-Production (Planning), 2. Production (Shooting Video), 3. Post-production (Editing).This week I will cover stage 1.
These videos will consist primarily of photos and possibly some short video clips.

Pre-Production — The planning stage of your shoot occurs before the camera starts rolling. By creating a plan, and figuring out the budget ahead of time, your video will be free of unnecessary worry.

Define Goals (Strategy) — Goals are general statements about the direction that you would like to take your business. Example: 1. Expanding into a new market, 2. Reaching a new customer base, 3. New product or service.
You can use these general goals, supported by specific objectives, as a platform for creating a marketing action plan that targets the growth of the business.

Objectives (Tactics) — Once your goals are set, refine them with measurable, concretely defined objectives. These are the steps that you will take to meet your goals.
Example: Each goal should have a set of associated objectives that allow you to logically and effectively work toward the growth you need.

Audience (Target Market) — In advertising, a target audience, is a specific group of people within the target market at which a product or marketing message of a product is aimed. The target market and the marketing mix variables consist of Product, Place (distribution), Promotion, Price. These are the four elements of a marketing mix strategy that determine the success of a product in the marketplace,

Outline (Pre-script) — Break it into transitions. Prepare an outline of the points you want to make. If you’re promoting a business, your outline may consist of identifying the mission, background, products or services provided, how you can help solve your audience’s problems or meet their needs, testimonials from satisfied customers, costs, distinctions between your products and the competition, and any other factors that will convince your target audience to patronize your company.

Goals and Objectives —Describe what you expect the ad campaign to accomplish. Be specific and tailor statements to the focus of the campaign. For a sales ad campaign, set a goal of increasing sales by 10 percent within six months.

Script — Make sure your commercial’s script times out to 30 to 50 seconds (interest wanes at 54 seconds). Use short sentences that grab your potential customer’s attention. You’ve got a very limited time frame to capture your audience and you need to get your message across quickly. Don’t get wrapped up in long sentences. Keep them short and punchy. Your audio should also tell the customer what your advertising confirming what they are viewing.

Storyboard & Shot-list — I have combined both the storyboard and shot-list into one form. The storyboard follows the chronology of the script in a pictorial form. It helps you visualize the sequences of your video. You can use pencil sketches in the form when creating the chronology.
The shot-list is under the sketch boxes on the form. The shots are determined by what action is happening within a given scene and how to best capture that action.

You can download the forms previously listed in this blog from Dropbox. https://www.dropbox.com/sh/p62v52g4pf31y0s/AADlql9m66CnvWoUxyzAsEeIa?dl=0

If you have any marketing questions, please feel free to contact me at Keystone Business Brokers.
Nick Santarone, Marketing Director nick@kbizbrokers.com

Next week’s blog will discuss stage 2 producing the video.

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Video Marketing for Small Business

Video Marketing for Small Business
The internet has democratized advertising strategy making it cost-effective. In the past, only large companies could afford the huge expenditures charged by advertising agencies and mass media such as television commercials and print ads. Today, small business has access to digital marketing on their websites and through the many social media sites.

Approximately 90% of individuals have internet access and most people are computer literate. If you’re a B2B marketer it’s safe to assume that practically all of your viewers have computer skills. The best way to engage your customers is to tell your story by using an entertaining video.
Videos also can be used for presentations to clients, trade shows, training, and direct email marketing. Your viewers can watch your videos 24-7. Marketing research has shown that consumers are more likely to make purchases after viewing a recording as opposed to print ads.

There are various levels of producing promotional videos, ranging from a simple slide show to a full-blown commercial using actors. During the next few weeks, I will go through the process of creating a business video using very basic methods that most people have the skills to produce.

If you have any marketing questions, please feel free to contact me at Keystone Business Brokers.
Nick Santarone, Marketing Director,  nick@kbizbrokers.com